At GWC Pay, we strive to provide our customers with the best possible products and services. However, we understand that sometimes issues may arise, and you may need to return or exchange a product. This refund and return policy outlines the procedures and guidelines for returning or exchanging products purchased from GWC Pay.
1. Refund Policy
GWC Pay offers a refund policy for products that are defective, damaged, or not as described. To be eligible for a refund, you must:
– Notify us within 3 days of receiving the product
– Provide proof of purchase and a detailed description of the issue
– Return the product in its original packaging and condition
2. Return Shipping
To initiate a return, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. You will be responsible for the cost of return shipping, unless the product is defective or not as described.
3. Exchange Policy
If you would like to exchange a product for a different one, please contact our customer support team to initiate the exchange process. You will be responsible for the cost of return shipping, unless the product is defective or not as described.
4. Store Credit
In some cases, we may offer store credit instead of a refund. Store credit can be used to purchase any product from our store.
5. Refund Processing Time
Refunds will be processed within 5-7 business days after we receive the returned product.
6. Refund Methods
Refunds will be issued using the original payment method.
7. Cancellation Policy
If you would like to cancel an order, please contact our customer support team as soon as possible. We will do our best to cancel the order, but please note that we cannot guarantee cancellation if the order has already been processed.
8. Exceptions
The following products are non-returnable and non-refundable:
– Customized or personalized products
– Products that have been used or damaged
– Products that are missing original packaging or accessories
By purchasing from GWC Pay, you acknowledge that you have read, understood, and agree to be bound by this refund and return policy.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer support team at:
Address: Gwarinpa Estate, Abuja Nigeria.
Phone Number: +234904147589
Email Address: info@gwcpay.com
